Terms of use and early access

Last updated 13 November 2026

1. About these terms

These terms apply when you use the Patchpost website, join early access or pay a deposit. Patchpost is run by Highpoint Ventures Pty Ltd (ABN 95 697 123 096) ("we", "us"). "You" means the business signing up and the person signing up for it.

By joining early access or paying a deposit, you agree to these terms. If you don't agree, please don't sign up.

2. Early access

Patchpost is not live yet. Joining early access puts you on a list for when we open in your area. It does not create a contract for us to send letters, and it costs nothing.

• We open in small groups, suburb by suburb, starting in New South Wales.
• We will contact you to confirm your trade and suburbs and to send a draft letter before anything is posted.
• We may decline or delay an early access request, for example if we can't serve your trade or area yet.
• You can leave the list at any time by emailing us.

3. Exclusive suburb deposits

A deposit holds suburbs for your trade before launch. It is one month's Exclusive fee for each suburb. The fee depends on how many approvals matching your trade the suburb averaged over the past 12 months, and is currently $19, $49 or $99 a month including GST. The fee you sign up at is locked for 12 months from launch in your area.

1. You choose Exclusive on the early access form.
2. We email you to confirm your suburbs and send a secure payment link. Payments are processed by Stripe.
3. Your suburbs are held for your trade once the deposit is paid. If two businesses in the same trade ask for the same suburb, the first paid deposit holds it, and we refund the other.
4. When we launch in your area, the deposit is credited against your first month's Exclusive fee.

Refunds. You can ask for a full refund at any time before your first letter is posted. If we don't launch in your area, or decide not to launch at all, we refund the deposit in full. Refunds go back to the card you paid with, usually within 10 business days.

4. Prices and estimates

Prices on the website include GST. We will confirm final pricing in writing before your first letter is posted, and you can walk away then with a full refund of any deposit.

The calculator shows estimates only. Approval counts are averages from past NSW planning data, and future months may be higher or lower. The job and value figures depend on a conversion rate you set, which starts from general direct mail benchmarks. They are not a prediction or promise of results for your business.

5. The service once it launches

When we launch in your area, these points will apply, alongside any further terms we confirm in writing at the time.

• Matching. We use public NSW approval data and AI to choose approvals that fit your trade. Matching can be wrong, and some approvals that fit may be missed.
• Letters. We print and post letters through a third-party mail provider using Australia Post standard mail. Letters are addressed "To the Homeowner". Standard mail is not tracked to the letterbox, so we record when each letter is posted, not when it is delivered.
• Monthly cap. You set the most letters you want posted each month. We stop when you reach it, and you can change the cap or pause at any time.
• Paying for letters. You pay only for letters that are posted.
• Standard plan. Other businesses in your trade may mail the same suburbs and the same addresses.
• Exclusive plan. While your Exclusive fee is paid, we won't post letters for another business in your trade in your held suburbs. You can cancel any month, with no minimum term. Exclusivity ends when you cancel.
• Results. We don't promise any number of enquiries or jobs. We report the scans and visits we can measure from your letters' QR codes and short web links.

6. Your letter and your responsibilities

You approve your letter before anything is posted, and you are responsible for what it says.

• Your letter must be accurate and lawful, including under the Australian Consumer Law, and must state your licence number where your trade requires one.
• You must hold the licences and insurance your work needs.
• You give us permission to print your business name, logo and letter content for the service.
• You must not use the service to contact or pressure homeowners in ways they would reasonably object to.
• If a homeowner asks us to stop mailing their address, we will stop for all businesses, and you agree we can.
• We may refuse or edit a letter we reasonably believe is misleading, offensive or unlawful.

7. Data, liability and other terms

Approval data. Approval data comes from the NSW Department of Planning, Housing and Infrastructure under a Creative Commons Attribution licence. It may be incomplete, late or wrong, and we are not responsible for errors in it.

Consumer law. Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Where the law allows, our liability for a service is limited to supplying it again or refunding what you paid for it.

Liability. To the extent the law allows, we are not liable for lost profits, lost jobs or indirect loss. Our total liability to you is limited to the amount you paid us in the 3 months before the claim.

Changes. We may update these terms. We will email you about changes that affect you before they apply to any deposit or letter.

Governing law. New South Wales law applies, and the courts of New South Wales have jurisdiction.

Contact. support@patchpost.com.au