Privacy policy
Last updated 13 November 2026
1. Who we are
Patchpost is run by Highpoint Ventures Pty Ltd (ABN 95 697 123 096) ("we", "us"). This policy explains what personal information we collect, why, and what you can do about it. We handle personal information in line with the Australian Privacy Principles.
It covers two groups: businesses who sign up for Patchpost, and homeowners at addresses that receive our letters.
2. Information from businesses who sign up
When you join early access or pay a deposit, we collect:
- Your name, business name, email address and mobile number
- Your trade, the suburbs you want and how many letters you'd send each month
- Your chosen plan, and deposit and payment records (card details are handled by Stripe, and we never see or store your full card number)
- Your letter content, logo and the business details printed on it
- Basic website usage data, such as pages visited and the device and browser you use
3. Approval data and homeowners
We use public development approval records published by the NSW Department of Planning, Housing and Infrastructure. From these we use the project address, the type of work, its status and dates.
- We don't collect or buy homeowners' names, phone numbers or email addresses. Letters are addressed "To the Homeowner".
- We use the address only to post letters from businesses whose trade fits the approved project.
- When someone scans a letter's QR code or visits its short web link, we record that the visit happened, its date and time, and basic device and browser data. We use this only to show the business how its letters performed.
- Stop all letters to your address. Email us at support@patchpost.com.au with the address, and we will stop posting letters there from any business using Patchpost. We keep the address on a do-not-mail list so it stays excluded.
4. How we use and share information
We use personal information to run early access, take deposits, match approvals, print and post letters, report results, and contact you about your account. We don't sell personal information.
We share it only with service providers who help us run Patchpost:
| Provider | What they do | Where data may be held |
|---|---|---|
| Stripe | Deposit and card payments | Australia and the United States |
| PostGrid | Printing and posting letters | Canada and the United States |
| Netlify | Hosting the website and signup forms | United States |
| Resend | Sending transactional and account emails | United States |
| Zoho Mail | Customer support communications | Australia and the United States |
Where information is held overseas, we take reasonable steps to make sure these providers protect it. We may also disclose information where the law requires it.
5. Emails, security and how long we keep information
Emails. We email you about your early access request, deposit and account. We send marketing emails only with your consent, and every one has an unsubscribe link.
Security. We store information with reputable providers, limit who can access it, and use encrypted connections. No system is completely secure, so we can't guarantee it.
Retention. If we don't launch in your area, we delete your early access details within 12 months of your last contact with us, unless you ask us to keep them. We keep payment and tax records for as long as Australian tax law requires. Do-not-mail addresses are kept for as long as we operate, so they stay excluded.
6. Your choices and how to contact us
- Access and correction. Ask us for the personal information we hold about you, or ask us to correct it. We'll respond within 30 days.
- Deletion. Ask us to delete your information, and we will, except records the law requires us to keep.
- Stop letters. Homeowners can ask us to stop posting letters to an address, as described in section 3.
- Complaints. Email us first and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact: support@patchpost.com.au
We may update this policy. The date at the top shows when it last changed.